"Outstanding experience! James and his assistant arrived exactly at the time he said they would. They were both very respectful and courteous to myself and my property, and even coordinated with the city's sewer department in order to get my sewer line cleared. The work performed along with the problem were clearly explained to me, and was completed at a very fair price (which was less than half of what Rooterman quoted). I couldn't be happier with the service provided and would call them again without hesitation."
"James took my call on a Sunday evening when technically, his business wasn't even open. I had a frozen outdoor drain that could have potentially caused my basement to flood due to all the snow melting. He showed up on time the next day and proceeded to approach the problem from a few different angles. He explained what he was doing along the way and kept me posted through the process. I should also mentioned that he traveled outside of his service area to help me out."
"This guy is the real deal peeps. It's not possible to be a better plumber . Dude came after roto rooter and made them look amateur or money hungry . you guess which one . Even put in a complaint with roto rooter and Anchor Sewer and Drain Cleaning helped me get a refund with their great video proof . Funny thing is roto rooter would not email any video proof(I was not home at time) while Anchor Sewer gladly emailed videos and even called as I viewed videos to explain every action on video . Good people know good people , Anchor Sewer is no doubt good people ."
Amazing Customer Service! Yesterday, I was reminded that there are still some really wonderful people in this world. First thing in the morning, I realized that our home's drainage system was backed up and there was raw sewage in our downstairs tub and toilet and it would not drain. I called a local company a few years ago to unclog this same drain and the results were less than satisfactory. We were concerned that the problem would return eventually, and it did.
I went online to the yellow pages website to search for someone with fair pricing and reliable service. I noticed that Anchor Sewer and Drain Service had some nice reviews and seemed to fit my needs, so I called them. I was reluctant to call because, they are located in Bellingham, MA and I was concerned that they might not go as far as Bristol, RI. I'm so glad that I called!
I spoke to the Owner/Office Manager, Denise. She was so nice, helpful and understanding. She took to time to reassure me that their primary focus is to treat every customer like family and that statement proved to be so true. Not only did she ask me if I noticed their online coupons, she gave me an even larger discount, because she thought I sounded like a very nice person. How many companies would do that for someone they never met?
Denise informed me that she would be sending James in the afternoon to fix the problem. When James arrived, he was very mild mannered and extremely professional. We discussed the problem and all the available options, so that I could make a well informed decision. He was able to solve the problem even though it was not the best of conditions to work with, because he had to access the drain by removing the toilet and he had very little space to work in. But, he never complained once. He spent the next 5 hours going through the entire process, step by step, and explained everything along the way. If that's not the best customer service, then I don't know what is. Most people would be ready to call it a day, since he had already put in 8 hours, but he stayed until after 10pm just to help us out. Not only did he fix the problem, he also gave me a low cost, long term solution to minimize the cost and effort needed to access the drain in the future. We look forward to making these repairs next Spring.
It is very rare that you encounter a company this dedicated to offering fair prices, reliable service and making every customer feel like family. Our family is so grateful to Denise and James for making this a truly memorable experience!"
"I asked Anchor Sewer & Drain Cleaning to come to my home to cut out some weed roots that had worked their way into the sewer line and had previously caused a backup in my basement; I certainly didn't want that to happen again. While the staff were working to clear the pipe, they discovered what appeared to be mud, that had somehow made its way into the pipe as well. AS&DC suggested I have a video inspection done to investigate further, and I agreed this would give me peace of mind. Once in the pipe with the video camera, AS&DC staff took me through the length of the pipe via a video monitor, to show me not only where they had previously cut out the roots, but also brought my attention to a darker coloring of the pipe's insides, almost to the top, which suggested there had recently been a backup, and would have shortly thereafter, potentially caused some major problems. Their coming in just weeks prior to cut out the roots was really a blessing in disguise! I highly recommend Anchor Sewer & Drain Cleaning, as they were extremely professional, knowledgeable, and took the time to thoroughly explain what was going on every step of the way."
"We have had an ongoing problem in our office that has cost us thousands between all of the different plumbers we have had. We called Jim, explained the problem and before coming to the office to see for himself, he gave us a maximum price guarantee! He personally came to the office because it was an ongoing issue. Once he was finished, he walked me through every aspect of what he did and told me what should be done should our problem happen again. Well it hasn't happened again and if it does, we know who to call!! Thanks for the great service Jim!!"
"I wish there were more stars I could give James for the work he performed to fix my completely clogged bathtub drain. Immediately upon initiating my search with Home Advisor, James contacted me. I was thrilled when he told me that he could get to my house and work on the problem that afternoon! As promised, James showed up and took care of a very challenging bathroom clog. I have a 100+ year old house and everyone knows older homes (built before 1900) come with their own unique plumbing problems. The job was a messy one and took a lot of perseverance, but James got it done and cleaned everything up. He was professional, courteous, and knowledgeable. I would highly recommend his services to everyone. I also want to mention that the Home Advisor website recommended James even though I was well outside of his service area. Regardless of the long distance he had to travel, he got there and fixed my problem the same day! I will not hesitate to call James again in the future. Given the circumstances, I feel that his price was more than reasonable. I am a very satisfied customer!"
"Prompt emergency service, professional."