“Amazing Customer Service! Yesterday, I was reminded that there are still some really wonderful people in this world. First thing in the morning, I realized that our home’s drainage system was backed up and there was raw sewage in our downstairs tub and toilet and it would not drain. I called a local company a few years ago to unclog this same drain and the results were less than satisfactory. We were concerned that the problem would return eventually, and it did. I went online to the yellow pages website to search for someone with fair pricing and reliable service. I noticed that Anchor Sewer and Drain Service had some nice reviews and seemed to fit my needs, so I called them. I was reluctant to call because, they are located in Bellingham, MA and I was concerned that they might not go as far as Bristol, RI. I’m so glad that I called! I spoke to the Owner/Office Manager, Denise. She was so nice, helpful and understanding. She took to time to reassure me that their primary focus is to treat every customer like family and that statement proved to be so true. Not only did she ask me if I noticed their online coupons, she gave me an even larger discount, because she thought I sounded like a very nice person. How many companies would do that for someone they never met? Denise informed me that she would be sending James in the afternoon to fix the problem. When James arrived, he was very mild mannered and extremely professional. We discussed the problem and all the available options, so that I could make a well informed decision. He was able to solve the problem even though it was not the best of conditions to work with, because he had to access the drain by removing the toilet and he had very little space to work in. But, he never complained once. He spent the next 5 hours going through the entire process, step by step, and explained everything along the way. If that’s not the best customer service, then I don’t know what is. Most people would be ready to call it a day, since he had already put in 8 hours, but he stayed until after 10pm just to help us out. Not only did he fix the problem, he also gave me a low cost, long term solution to minimize the cost and effort needed to access the drain in the future. We look forward to making these repairs next Spring. It is very rare that you encounter a company this dedicated to offering fair prices, reliable service and making every customer feel like family. Our family is so grateful to Denise and James for making this a truly memorable experience!” – Manny C.
“We have used this company for a few times. James is very knowledgeable and spends time to go through problem and solution. He also is very reasonable with his charges. I am extremely happy with his service.” – A. Gupta
“James quickly assessed the issue with our sewer and had our drain line cleaned in no time. His pricing was less than a third of what Roto-Rooter would have charged, and he took the time to educate us about how we could maintain our drain line with simple tools available at any hardware store so that we could avoid the situation in the future.” – Matthew D.
“James is not only very knowledgeable about the nuts and bolts of plumbing but quite passionate about his work. What won him our multi-faceted plumbing project was his truly clinical approach to solving the various issues. He shared his analysis, discussed options-pros and cons , price and time. His execution was equally efficient and professional quite on the mark with his estimates of time and money. Not just a plumber but a maestro.” – Kamalk Suppal
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