Needing a drain cleaning implies the homeowner or place of business has a problem with a branch line (Branch lines are usally smaller drain lines conducting waste water from a fixture, such as a sink, shower or tub). But not always.
If water remains standing in a tub and say, the sink and toilet in that bathroom group does drain, you have a blockage in your tub drain. You are in need of a drain cleaning service. However, suppose an in-ground swimming pool has a clogged drain. The inside diameter of the pipe used for the drain on this pool could be as large as 8 inches in diameter. Due to the size of this “drain”, you would technically call it a drain cleaning. However, the drain cleaning service would use knowledge and equipment suited for sewer cleaning service.
Drain cleaning service utilizes small waste and drain line cleaning machines. These are also known as branch line machines. Drain cleaning service machines are generally a 3/8″ or a 1/4″ cable being spun in a branch line machine. A drain cleaning service machine is smaller and lighter than a main line machine. However, as previously stated, if a drain line is large enough, a mainline machine may be used.
When a drain cleaning service is called, the technician suspects he will be using his small drain cleaning service machine instead of a main line machine. Implied ‘drain cleaning’ service is interpreted by the technician due to the information gathered from a good office staff. The dispatcher will answer the phone and follow up the caller’s statements with some questions, leading to an understanding as to what service is needed. If the dispatcher concludes the caller has only a clogged branch line, then the dispatcher dispatches a technician proficient in understanding the different types of drainage material and systems serviced by a drain cleaning service. More times than not, the dispatcher will hear a very definitive, ” My bathroom sink won’t drain “. That pretty much takes the guess work out of what type of work will be done to restore flow.
If the dispatcher concludes the caller has a main line issue, the dispatcher would send a sewer cleaning technician. This is a technician who has a complete understanding of main sewer lines, the system design and the material used in the location the technician will be sent.
Occasionally, the caller will state there are simultaneous drain cleaning needs. For instance, the tub and bathroom sink are holding water. However, the toilet in that bathroom does not have trouble flushing. Again, since the problem is on the branch lines, the dispatcher will send a technician proficient at performing a drain cleaning service. The dispatcher understands the need for a drain cleaning service since the toilet, normally connected directly to the main sewer line does flush and the branch lines do not flow.
Many times, a dispatcher will receive a call from a person who is upset because of the inconvenience, the mess, the unexpected cost of having to hire a drain cleaning service and consumption of time which was set aside for another event. The homeowner can literally say, "I don't have time for this!". However, the dispatcher must ask clarifying questions in order to avoid sending the wrong service. In most cases, "Drain Cleaning Service" and Sewer Cleaning Service is available through the same technician. The limit on whether a full-service sewer and drain cleaning service or just a drain cleaning technician arrives at your door may be due to lack of experience and training. Another reason you may not have a full-service sewer and drain cleaning technician arrive would be, 'is the equipment available'? Suppose the call is from a commercial property. For example, a restaurant calls and says they are having trouble with floor drains and sinks not draining. Or, the caller says the sinks are draining. However, when the sinks empty their compartments, the floor drains allow water to rise and spill onto the floor. Sinks and floor drains are normally considered branch lines, so a the call would be logged as a drain cleaning service. Therefore, the dispatcher will send a drain cleaning service technician.
However, this is a difficult call for a dispatcher since floor drains can be as large as four inches in large restaurants and generally, sink drains in restaurants are no larger than 2″ in diameter. If the sink drains are branching into a part of the sewer system that is also picking up the floor drains, there may be a blockage in the fitting which conveys flow from the floor drain to the main sewer line. This would be considered a drain cleaning service. Or, the blockage could be in the main sewer line just after the branch line fitting. This would be a main line service. In this case, the dispatcher will want to send a technician who is skilled and equipped to handle both a main line and drain cleaning service for branch lines.
At Anchor Sewer and Drain Cleaning Service, our technicians are skilled and knowledgeable in drain cleaning service and main line sewer issues.
Drain cleaning service and removing blockages from main sewer lines are not that different. Size and material are mainly what set the two services apart. As you read from the paragraph above, in a commercial venue, there may be a need for drain cleaning service or main line. That is why most sewer and drain cleaning service companies hire technicians skilled and knowledgeable at both main line and drain cleaning service.
One last scenario. Recall the pool situation at the top of this page. If the drain line on a pool is six inches in diameter and the drain line runs 200 feet, the technician responding should not be just a drain cleaning service technician. He should be someone skilled at both sewer and drain cleaning service. Reason being, the size and distance of the run, though it does not drain sewage, will call for drain cleaning service equipment.