The following video is of a sewer line for a home in Woonsocket, Rhode Island. The home owner, Leon had complained of recurring blockages, after he had Roto Rooter to clear the blockage, previously. The root intrusion could be seen in two sites along the pipe. This customer and the paper work we witnessed iterate a Roto Rooter technician stating the roots were too fine and moved away from the cutting blade. From our video inspection camera, we can see the roots were fine and did move out of the path of cutting. However, comprehension of the pipe and the problems it had were key to removing more of the roots, left behind by R.R.
We used a root saw and monitored with a camera. Rooter also cabled the line and performed a video inspection.
With our video camera, we were able to understand the problem. The pipe is off -set and the roots were caving into the cavity left by pipe separation, as the blade swept over them. This did not allow for the blade to force the roots to a surface where they could be cut. Also, the roots were fairly fine. With some finesse, we removed more root intrusion than Roto Rooter’s technician. Roto Rooter did not acknowledge having poorly worked the line. However, they did refund the Leon’s money.